Movistar Tokens is the new rewards programme to make the most of your Movistar world.
You can redeem your tokens for any of the rewards in the programmes exclusive catalogue. Among them, you can get a bonus of unlimited data for 48 hours or, if you prefer, 1GB for 7 days. You can also exchange your tokens for the best Movistar Plus+ content thanks to movie rental vouchers and access to channels such as Movistar Estrenos, Stingray Classica, Movistar LaLiga, Movistar Liga de Campeones, Movistar Series, Mezzo, Caza y Pesca, or Iberalia TV.
Movistar Tokens is available to all Residential and Self-Employed miMovistar or Fusión customers. You can find the access to 'My tokens' from your Mi Movistar App, in the 'My Products' or 'Explore' section.
If the contract holder has already activated the programme, all the associated mobile lines will be able to access the main functionalities of the programme: consult the home page, see the tokens generated in 'My balance' and access the catalogue in 'Redeem tokens'.
In addition, the associated lines have the possibility to perform some actions to generate tokens.
To generate tokens, go to your mobile app Mi Movistar, access the 'My tokens' section within 'My Products' and in the 'Generate tokens' section perform the available actions such as talking to Aura, activating the free service Conexión Segura or identifying yourself in our shops using the QR code, among others. By doing so, you will start adding tokens progressively.
All your Movistar lines generate tokens and are accumulated in the contract holder´s account only. Only the contract holder can redeem the tokens.
You can see the tokens you generate, share and redeem in the mobile app Mi Movistar, on the main 'My tokens' screen, under 'My balance' and you can also check your progress in each of the five categories in the 'Generate tokens' section.
Remember that tokens are generated daily or weekly depending on the type of action you perform.
If you are the contract holder, you can redeem your tokens in the mobile app Mi Movistar itself, by accessing 'My Products', 'My tokens' and selecting one of the rewards available in the 'Redeem tokens' section.
You can also redeem your tokens for the best Movistar Plus+ content.
You can view this information from the 'My orders' section under 'Profile' in the mobile apps Mi Movistar; the redemptions you make will not appear on your bill.
Your tokens have no expiration date, once you generate them, you can enjoy them whenever you want.
Yes, the contract holder can share tokens with another contract holder. From the mobile app Mi Movistar, go to 'My Products', 'My tokens' and access the 'My balance' section using the 'Transfer' feature that appears just below your accumulated tokens at the top of the screen. You cannot transfer more tokens than are available in your balance and the recipient of the tokens must also belong to the Movistar Tokens programme.
The following instructions show you how to deactivate the services contracted through 'My tokens':
You can deactivate Conexión Segura by following these steps:
You can deactivate Movistar Cloud by following these steps:
If you are the contract holder, you can unsubscribe through the mobile app Mi Movistar. Go to the bottom of the main 'My tokens' screen under 'See frequently asked questions', then go to 'See more' in the 'Terms and conditions' section and then click on the 'Unsubscribe' button.
If you no longer meet the requirements described in the programmes Terms and Conditions, you will no longer be able to participate in the programme and will no longer be able to log in.
If you meet the requirements again, you will be able to access the programme again and continue to generate tokens with the activated actions.