Movistar Tokens is the new rewards programme to make the most of your Movistar world.
For the time being, Movistar Tokens is available in Spain for a small group of users, who will be able to beta test the programme before it is rolled out to other users progressively. If you are in this group, you will automatically see the 'My tokens' section under 'Profile' in the Mi Movistar App.
To generate tokens progressively, go to the Mi Movistar mobile App, access the 'My tokens' section in your 'Profile' and carry out the actions available in the 'Generate tokens' section such as talking to Aura, activating the free service ‘Conexión Segura’, among others.
If you are the contract holder, you can redeem your tokens directly in the Mi Movistar App, accessing the 'My tokens' section in the 'Profile' and selecting one of the rewards available in the 'Redeem tokens' section. Soon you will also be able to redeem your tokens through your TV with Movistar+.
The value of a Movistar token is set based on the commitment you show with the actions you carry out within the programme and the rewards available. You can redeem your tokens for exclusive direct rewards within the Movistar world, such as channels and movies on Movistar+ or data bonus.
Your tokens have no expiration date, once you generate them, you can enjoy them whenever you want.
All your Movistar lines generate tokens and are accumulated in the contract holder´s account only. Only the contract holder can redeem the tokens.
To access the 'My tokens' section, you can only enter the Mi Movistar App as the contract holder, using your ID and password or as a mobile line associated with the holders account.
This way, if the contract holder customer has already activated the programme, the associated mobile lines can access the programmes main functions: consult the home page, see the tokens generated in 'My balance' and access the catalogue in 'Redeem tokens'. In addition, the associated lines have the possibility of carrying out some actions to generate tokens. The ID and password of the main holder will be requested in order to continue with this action.
You can see the tokens you generate, share, and redeem in the Mi Movistar App, selecting ‘My tokens’ in your ‘Profile’, and tapping on the 'My balance' section. You can also view your progress in each of the five categories in the main 'My tokens' menu in the 'Generate tokens' section.
Tokens are generated on a daily or weekly basis depending on the type of action carried out. You can view the tokens you are generating progressively in the Mi Movistar App, under 'Profile', 'My tokens', accessing the 'My balance' section to see your progress in each category in the 'Generate tokens' section.
Yes, the contract holder can share tokens with another contract holder through the Mi Movistar App. Access 'Profile', 'My tokens', and then the 'My balance' section, use the 'Transfer' function located under your accumulated tokens in the upper part of the menu. You cannot transfer more tokens than the ones you have available in your balance, and the receiver of the tokens must also be part of the Movistar Tokens programme.
The following instructions show you how to deactivate the services contracted through 'My tokens':
If you are the contract holder, you can unsubscribe through the Mi Movistar App. Go to the 'FAQs' section on the bottom part of the 'My tokens' menu, access 'See more' in the 'Terms and Conditions' section and then tap the 'Unsubscribe' button.