Movistar Tokens is the new Movistar loyalty programme with which you can enjoy prizes of the exclusive catalog or access unique experiences simply for being our customer.
Movistar Tokens is available for Movistar Residential and Self-Employed customers who are holders of a Telefónica de España product and have access to the mobile app Mi Movistar. You may find access to 'Movistar Tokens from your mobile app Mi Movistar, in the 'Offers' section.
Its very simple, you just have to go to the My tokens section from your Mi Movistar App, click on “Start now” and follow the process that we indicate. In just two steps you will already be adding tokens and enjoying the advantages of our Program. Only contract holders can register in Movistar Tokens.
If you are the holder of the contract, you can unsubscribe at any time from the Mi Movistar App, by clicking on Help (next to My Wallet). Then go to the Terms and conditions section and then click on the Unsubscribe button.
At the moment it is only available to the contract holder. If you have an associated line, you are offered the option of accessing the Tokens program as a holder by identifying yourself with the NIF/NIE/CIF/Passport and password of the contract holder.
To generate tokens go to your mobile app Mi Movistar, access the 'Movistar Tokens' section under 'Offers' and in the 'Get tokens' section perform the available actions such as talking to Aura, activating the free Secure Connection service or identifying yourself in our stores using the QR code, among others. In this way, you start generating tokens progressively.
All your Movistar lines generate tokens and are accumulated only in the contract holders account. Only the contract holder can redeem or use the tokens.
You can see the tokens you generate, share and redeem from the mobile app Mi Movistar, in the main 'Movistar Tokens' screen, under 'My wallet'.
Tokens are generated daily or weekly depending on the type of action you perform.
If you are the contract holder, you can use your tokens in the mobile app Mi Movistar itself, accessing 'Offers', 'Movistar Tokens' and selecting one of the rewards available in the 'Use tokens' section. The products in the TV content catalog can also be redeemed from the TV itself, in the Movistar Plus+ environment.
In addition, as a contract holder you are also able to participate in draws and qualify for direct discounts, prizes and exclusive experiences. In the event of winning the draws, the tokens corresponding to the prize will be exchanged. On the other hand, access to direct discounts in third parties does not require the redemption of tokens.
Once you have redeemed your tokens for the bonus of your choice (1 movie or 2 movies), you can now go to your TV (via decoder) and use this bonus. It is important to bear in mind that the rental movie bonus can only be used from the TV through your decoder, not from the browser or other devices on which you have Movistar Plus +. Once you have used your voucher on TV, you can enjoy this content from other devices, in addition to the TV.
The 1 movie rental bonus and 2 movie rental bonus rewards are only valid for movies from the Movistar+ catalog with prices of €1.99 and €4.99, excluding all other prices. Once the tokens are exchanged for the voucher, the payment against the rental voucher will appear available on the TV. If it does not appear available when renting the film, and it only offers the possibility of payment against invoice, it means that this film is not compatible with the voucher, and you must look for another film from the rental catalog, with the prices indicated above. Keep in mind that movie rental vouchers have a duration of 1 month.
In the programme catalog you can redeem your tokens for direct rewards such as data or TV products. In addition, you can participate in raffles and qualify for exclusive rewards and experiences. Exclusive direct discounts at third parties do not require redemption of tokens.
You are able to check the redemptions for immediate data or TV rewards from the 'My orders' section in your 'Profile' in the mobile app Mi Movistar.
As in the exchange of tokens for prizes, only the Movistar contract holder can participate in the draws and will automatically participate with all his lines. The number of lines in your name will coincide with the number of participations in the draw.
You can participate in the draws from the 'Use tokens' section in the programme´s prize catalog, where you can see the active promotions available and the tokens required to participate in each one of them. By selecting the draws or raffles you are interested in, you will be able to start the participation process. You will automatically participate with all your lines, which will coincide with the number of participations in the draws, and your tokens will be retained.
If you are a winner, you will receive a phone call from 1004 or an email indicating the steps to follow for the acceptance of the prize and the tokens corresponding to the prize will be deducted. If you are not a winner, the withheld tokens will be returned to your balance.
As specified in the Legal Bases, the winners are selected anonymously and absolutely randomly by electronic means, through the functionality available for this purpose in Movistar´s content manager, with total transparency and without any intervention by Telefónica in the selection of the winners.
Winners will be published in the mobile app Mi Movistar, along with the description of the draws in question, approximately one week after the end of the draws.
In compliance with the regulations governing Personal Income Tax, any prize won in a raffle or draw is subject to taxation under said tax, as it is a capital gain obtained with tax implications. Therefore, the winners will see the value of the prizes received reflected in their income tax return corresponding to the year of enjoyment of the prize, as a withholding in kind and in accordance with that specified in the Legal Bases of the draws.
The value of the Movistar tokens is fixed according to the commitment you demonstrate with the actions you perform within the programme and the rewards available. You can redeem your tokens for exclusive direct rewards within the Movistar world or for raffle prizes, if you win by participating.
Your tokens have no expiration date, once you generate them, you can enjoy them whenever you want.
Yes, the contract holder can share tokens to another contract holder. From the mobile app Mi Movistar, go to 'Offers', 'Movistar Tokens' and access the 'My wallet' section using the 'Make transfer' functionality that appears just below your accumulated tokens at the top of the screen. You cannot transfer more tokens than are available in your balance and the recipient of the tokens must also belong to the Movistar Tokens programme.
To deactivate the contracted services in Movistar Tokens, follow the instructions:
You can deactivate Secure Connection by following these steps:
You can deactivate Movistar Cloud by following these steps:
If you no longer meet the requirements described in the programmes Terms and Conditions, you will no longer be able to participate in the programme and will no longer be able to log in.
If you meet the requirements again, you will be able to access the programme again and continue to generate tokens with the activated actions.
If you are the contract holder, you can unsubscribe from the mobile app Mi Movistar. Go to the 'Support' section, then to 'Most common questions', search for 'Discover Movistar Tokens' and access 'Frequently Asked Questions'. Then go to the 'Terms and Conditions' section and click on the 'Unsubscribe' button.
If you have any questions or incidents, you can send them to us via WhatsApp from the link that you will find in the programme or through our Social Networks.